What do ya wanna know?
Who are Speks for?
Anyone 14+. Nerds, early adopters, head honchos, girl bosses, nail-biters, cuticle-pickers, nervous nancys, and everyone in between. You’ll like us.
When will my order ship?
We’re small but speedy. If you order by 2PM EST, we’ll ship out same business day. If you miss the cutoff time, we’ll get your Speks out the next business day.
How long will it take to get to me?
We ship from New Jersey so keep that in mind if you choose our free ground shipping. Transit time could take between three and five business days from the time your orders ships depending on where you are in the US. International orders may take up to 10 business days to arrive.
How do I know if my order was placed successfully?
After your order is submitted, you’ll see an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. We’ll also shoot you an email confirmation. Once your order is shipped, we’ll ping you again.
Where can I get the status or tracking for my order?
Follow your Speks’ journey through USPS tracking. You should have received an email that says "A shipment from order #XXXX is on the way."
What’s your return policy?
If they were purchased on our website, return them within 30 days...no questions asked. If you bought them at a retail store, you’ll need to return them there following their specific policy.
How do I exchange or return my Speks?
Email us at email@example.com and we’ll get back to you within 24 hours on the return and exchange process. Please include your order # and the issue in your message.
Can I order spare balls or accessories?
Currently, we do not offer spare balls or accessories. But sign up for updates and we’ll let you know when that’s available.
What if I get less than 512 balls or some are defective?
We won’t make this difficult. If you’ve got a lemon or are short a few Speks, snap us some photos and email them to firstname.lastname@example.org. We’ll check it out and send you a nice new set.
How are Speks different from Buckyballs?
Speks are 2.5mm balls and Buckyballs were 5mm. We also made them to where the magnetic strength meets all safety compliance standards
Can I use an old promo code on a past purchase?
We hate to be the bearer of bad news, but this is a no-go. This would open up too many "exceptions" that wouldn’t be fair to all of our customers. Due to our constantly changing promotions, we can’t offer post-purchase price adjustments.
How can I carry Speks in my store?
Shoot us an email at email@example.com and we’ll get back to you ASAP.