got a question? we got answers.
Like you, we’re closely following the news about COVID-19. Currently, our office is closed and we are working from home.
Our warehouse is still up and running, following the guidelines from the CDC as well as our local and state health agencies. They have enhanced in-place cleaning measures, supplies, training, guidance and support during this difficult time.
Speks are still shipping but please note shipping times may take a little longer than usual. We are not shipping international orders at this time. If you have further questions, please reach out to us at firstname.lastname@example.org - we’ll do our best to get you the answers you need. Wash your hands, stay home if you can and stay safe!
What are speks made from?
Speks are made from the rare earth element, neodymium. First they’re shaped into 2.5mm spheres, then they’re coated with a metal plating or polymer paint, and finally they go through the magnetizer. It’s cool - one minute they’re just ball bearings and the next they’re magnets. Magic.
What do I do with Speks?
You tell us, the possibilities are endless. Smash them like putty for stress relief. Build a hex sphere for a break from the screen. Make something cool? Find a new magnet trick? Tag @getspeks and #speksmade on instagram, we’d love to see.
Are Speks a rip off of Buckyballs?
No, we’re actually the evolution of Buckyballs. The creators of Zen Magnets and Buckyballs came together to create Speks.
what happens if the magnet or paint chips?
Hey, nobody’s perfect. All you need to do is snap a photo of your Speks and send it to email@example.com. We’ll check it out and if it’s our fault, we’ll send you a brand new set!
Can I order spare balls?
Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.
Who are Speks for?
Speks are for anyone 14 years of age or older. That means nerds, early adopters, head honchos, #girlbosses, nail-biters, cuticle-pickers, all-day fidgeters, aspiring architects, design snobs, and everyone in between. Just keep ‘em away from ALL children.
What’s with all the warnings? Why are magnets considered to be dangerous?
Swallowed magnets can damage internal organs and have resulted in death and serious injury. This is serious stuff. Speks must be kept away from ALL children and should never be put near the nose or mouth. Seek immediate medical attention or contact the poison control center immediately if you think magnets were swallowed.
Weren’t these banned a few years ago?
Not really. In 2013, the Consumer Product Safety Commission tried banning magnets with a much higher magnetic strength than Speks. Speks have a magnet strength of about 90% less than those magnets and were not part of the proposed ban.
Do Speks meet all safety standards and regulations?
Yes! All of our products meet ASTM, EN 71, and CPSIA regulations and standards.
Should I buy Speks for kids or let them play with mine?
No. Absolutely not. Speks should not be given to anyone under the age of 14. Next question.
How should Speks be safely played with and stored?
Speks should be played with on a table or desk, safely out of reach from children. After playing with Speks, store them in the carrying case that comes in every set. Make sure to collect all magnets when you’re finished using them and they are not stored in a place easily accessible to children.
What should I do if I think magnets were swallowed?
Seek immediate medical attention or contact the poison control center immediately if you think magnets were ingested, as x-rays and prompt surgical removal may be required. Do not wait for symptoms to appear as it may become too late for medical intervention.
What about hard drives, pets and pacemakers?
Off limits. Speks should be kept away from all hard drives, pets, and pacemakers.
When will my order ship?
If you order by 1 PM EST Monday through Friday, we’ll ship your package out on the same day. If you order after 1 PM EST, on the weekend, or on a holiday, we’ll drop your Speks in the mail the next business day. Expedited orders are not shipped or delivered on weekends/holidays.
How long will it take to get my order?
We ship from New Jersey, so keep that in mind if you choose free ground shipping. Shipping time typically takes three to five business days, depending on where you are in the US. International orders can take up to 10 business days to arrive.
What’s the status of my order?
You can follow the journey of your Speks with your USPS tracking number. Check your email for a message with the subject line “your order #XXXXXX has shipped.” and voila!
How much is shipping?
US Standard Shipping is free on orders over $20! If you want to upgrade your shipping to USPS First Class, Priority Mail, or Priority Mail Express, it’s gonna cost you a little extra based on how fast you want your Speks and where you’re located.
Where do you ship?
Due to the coronavirus outbreak we are currently only shipping domestically. (If you’re interested in wholesale, email us at firstname.lastname@example.org for more info.)
What if I want to change or cancel my order?
We’re super-fast when it comes to fulfilling orders, so if you need to make a change, let us know ASAP with an email to email@example.com and we’ll help you find a good solution. If you’re just getting cold feet, hold on until you give them a try. You can always return ‘em for free within 30 days of purchase (but we think you’ll be a fan).
What if I get less than 512 balls or if some are defective?
No problem! All you need to do is snap a photo of your Speks and send it to firstname.lastname@example.org. We’ll check it out and send you a brand new set!
Can I use an old promo code on a past purchase?
Sorry, but that’s a no-go. Offering post-purchase price adjustments wouldn’t be fair to all of our customers.
What’s your return policy?
For Speks purchased on our site, you can return ‘em within 30 days, no questions asked. If your Speks are from a retail store, you’re gonna have to check with the store about their specific policy.
How do I make an exchange or return?
Drop us a line at email@example.com, and we’ll get back to you with the return and exchange process. Be sure to include your order # and the issue in your message, so we can help you out quickly! You might need to snap a photo of the Speks for us, but we’ll let you know.
If your Speks were purchased from an authorized reseller or retail store, you should contact the reseller to obtain a refund or replacement. Unauthorized resellers may not be able to provide replacement products or a refund. We have no liability or obligation with respect to any Speks products sold by an unauthorized reseller regardless of whether the products are genuine Speks products.
When can I expect my refund?
Hang tight! It can take up to two weeks for us to receive and process your return. We’ll send you an email as soon as we issue your refund, so keep an eye on your inbox. 👀