Got a question? We've got answers.
What do I do with your products?
You tell us, the possibilities are endless! Take a break from the screen and fidget with something tactile, or find a moment of zen and focus on building a shape. Make something cool? Find a new magnet trick? Tag @getspeks and #speksmade on instagram, we’d love to see.
What about product safety?
Safety is a serious issue in our book. We take magnet safety in particular very seriously and are committed to spreading knowledge about proper use of them. We rigorously test all of our products to make sure we meet all global safety standards. More about safety >
What are Speks made from?
Speks are made from the rare earth element, neodymium along with some iron and boron. First they’re shaped into 2.5mm spheres, then they’re coated with a metal plating or polymer paint, and finally they go through the magnetizer. It’s cool - one minute they’re just ball bearings and the next they’re magnets. Magic.
Can I order spare balls or pieces?
Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.
How do I clean a sticky Blot?
Due to oils on your hands, Blots can get sticky over time. A quick baking soda "bath" will help return your Blot to its original silky soft texture. Follow these easy steps and your Blot will be good as new:
1. Wash your Blot using soap and water.
2. Make the mixture by combining a liberal amount of baking soda and a small amount of water until it resembles the consistency of toothpaste.
3. Apply baking soda mixture to your Blot and allow to dry for at least 1 hour.
4. Once dry, rinse your Blot and dry with a lint-free cloth.
Why do my Supers look scratched?
Because of the coating process each set of Supers has its own unique look. Sometimes they look a little spotty but that’s just the process.
Why do my hands turn black after playing with Crags?
Don’t worry, it’s just a little ferrite dust rubbing off. Washing your hands should take it right off. You can also use a cloth or rag to wipe your Crags off to help reduce any more ferrite rubbing off.
When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?
Due to overwhelming demand across the country, carriers - especially USPS - have been unable to meet their pickup schedules. That means that your order was received by us, packed and is ready to be picked up. However, carriers have not had the resources to physically pick them up and scan them yet. We sincerely apologize for this delay and have been in constant contact with USPS, FedEx and UPS to get orders picked up. Please check your tracking number again in a day or two to track progress.
When will my order ship?
Orders usually ship within 2 business days.
Please note: orders placed between Feb 27-March 2, 2023 will ship out on March 3rd. Sorry for the delay, even our warehouse needs a little spring cleaning!
How long will it take to get my order?
If you've opted for free shipping, your Speks will take 10-14 days to arrive once they've shipped. If you've upgraded, you should have received an email with a transit time estimate. We're shipping from New Jersey so standard transit times will depend on your location in the US.
What’s the status of my order?
You can follow the journey of your Speks with your tracking number. Check your email for a message with the subject line “your order #XXXXXX has shipped.” and voila!
How much is shipping?
US Standard Shipping is free on orders over $45! If you want to upgrade your shipping, it’s gonna cost you a little extra based on how fast you want your Speks and where you’re located.
Where do you ship?
Due to the coronavirus outbreak we are currently only shipping domestically. (If you’re interested in wholesale, email us at wholesale@getspeks.com for more info.)
What if I want to change or cancel my order?
We’re super-fast when it comes to fulfilling orders, so if you need to make a change, let us know ASAP with an email to hello@getspeks.com and we’ll help you find a good solution. If you’re just getting cold feet, hold on until you give them a try. You can always return ‘em for free within 30 days of purchase (but we think you’ll be a fan).
Can I use an old promo code on a past purchase?
Sorry, but that’s a no-go. Offering post-purchase price adjustments wouldn’t be fair to all of our customers.
What’s your return policy?
For Speks purchased on our site, you can return ‘em within 30 days, no questions asked. If your Speks are from a retail store, you’re gonna have to check with the store about their specific policy.
If your Speks were purchased from an authorized reseller, retail store or Amazon, you should contact the reseller to obtain a refund or replacement. Unauthorized resellers may not be able to provide replacement products or a refund. We have no liability or obligation with respect to any Speks products sold by an unauthorized reseller regardless of whether the products are genuine Speks products.
How do I make an exchange or return?
Drop us a line at hello@getspeks.com, and we’ll get back to you with the return and exchange process. Be sure to include your order # and the issue in your message, so we can help you out quickly! You might need to snap a photo of the Speks for us, but we’ll let you know.
When can I expect my refund?
Hang tight! It can take up to two weeks for us to receive and process your return. We’ll send you an email as soon as we issue your refund, so keep an eye on your inbox. 👀