To make sure your Speks are wrapped and under the tree in time for Christmas morning, please order by the following dates:

• Economy Shipping: December 12th, 2024
• Standard Shipping: December 16th, 2024
• Express Shipping: December 18th, 2024
• UPS Next Day Air: December 21st, 2024

This means that your order has been fully packed and is ready for carrier pick-up at our warehouse. Due to high carrier volume, there can be delays between the carrier physically picking up your package and your package receiving its initial scan. Please check your tracking number again in a day or two to see its progress.

All orders processed within 2 business days of receipt and ship from Pennsylvania. Transit time is dependent on the shipping method selected at the time of checkout. We offer the following services:

• Economy Shipping: 3-7 business days
• Standard Shipping: 2-5 business days
• Express Shipping: 2-3 business days
• UPS Next Day Air: 1 business day

All shipping times are estimates dependent on several factories. Speks is not responsible for carrier delays beyond our control.

Orders usually ship within 2 business days. 

You can follow the journey of your Speks with your tracking number. Check your email for a message with the subject line “your order #XXXXXX has shipped.” and voila!

US Standard Shipping is free on orders over $75! If you want to upgrade your shipping, it’s gonna cost you a little extra based on how fast you want your Speks and where you’re located. 

We ship everywhere in the United States and have just started shipping internationally! (If you’re interested in wholesale, email us at wholesale@getspeks.comfor more info.) 

Please make sure all your information is correct before submitting your order. We’re super-fast when it comes to fulfilling orders and cannot guarantee that any changes can be made after your order is received. If you have any issues, reach out via our contact form and we’ll do our best to help. Our customer service is online Monday-Friday from 10am - 6pm. We are closed holidays and weekends and will get back to you as soon as we can the next business day.

If you’re just getting cold feet, hold on until you give them a try. You can always return ‘em for free within 30 days of purchase (but we think you’ll be a fan).

Sorry, but that’s a no-go. Offering post-purchase price adjustments wouldn’t be fair to all of our customers.

You tell us, the possibilities are endless! Take a break from the screen and fidget with something tactile, or find a moment of zen and focus on building a shape. Make something cool? Find a new magnet trick? Tag @getspeksand #speksmadeon instagram, we’d love to see.

Safety is a serious issue in our book. We take magnet safety in particular very seriously and are committed to spreading knowledge about proper use of them. We rigorously test all of our products to make sure we meet all global safety standards. More about safety >

While it’s true that strong magnets, in theory, can corrupt hard drives or other magnetic devices, we are unaware of any incident where any damage has been caused. While we don't advise placing Speks’ products directly ON computers or hard drives, having them in the vicinity of a computer or on your desk is generally considered to be safe.

Strong magnets should be kept away from pacemakers. While we are unaware of any Speks’ products affecting pacemakers, please consult with your medical professional to be sure our products are safe for you.

No. All magnetic Speks’ products should be kept away from pets.

Speks are made from the rare earth element, neodymium along with some iron and boron. First they’re shaped into mini spheres, then they’re coated with a metal plating or polymer paint, and finally they go through the magnetizer. It’s cool - one minute they’re just ball bearings and the next they’re magnets. Magic.

Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.

Your Gump might get sticky over time but it's easy to restore to it's original, super soft state:

1. Wash your Gump using soap and water.

2. Dry your Gump off completely by letting it air dry or with a microfiber cloth.

3. Lightly coat your Gump with cornstarch. Pat off any excess.

Because of the coating process each set of Supers has its own unique look. Sometimes they look a little spotty but that’s just the process.

Don’t worry, it’s just a little ferrite dust rubbing off. Washing your hands should take it right off. You can also use a cloth or rag to wipe your Crags off to help reduce any more ferrite rubbing off.

For Speks purchased on our site, you can return ‘em within 30 days, no questions asked. Get your order number handy and visit returns.getspeks.com to begin. Shipping fees will not be refunded. A prepaid shipping label will be provided which will be deducted from the refund amount.

All international orders are final sale.

Returns initiated between 30-60 days of placing an order will be eligible for store credit.

If your Speks were purchased from an authorized reseller, retail store or Amazon, you should contact the reseller to obtain a refund or replacement. Unauthorized resellers may not be able to provide replacement products or a refund. We have no liability or obligation with respect to any Speks products sold by an unauthorized reseller regardless of whether the products are genuine Speks products.

Get your order number handy and visit returns.getspeks.com to start your return or exchange. Need additional help? Drop us a line at hello@getspeks.com. Be sure to include your order number and the issue in your message, so we can help you out quickly! 

All international orders are final sale.

Visit returns.getspeks.com to initiate your return. You will be prompted to submit a photo of the damage before we begin processing your exchange or refund.

Hang tight! It can take up to two weeks for us to receive and process your return. We’ll send you an email as soon as we issue your refund, so keep an eye on your inbox. 👀