got a question? we got answers.
What do I do with your products?
You tell us, the possibilities are endless. Smash them like putty for stress relief. Build a hex sphere for a break from the screen. Make something cool? Find a new magnet trick? Tag @getspeks and #speksmade on instagram, we’d love to see.
What are speks made from?
Speks are made from the rare earth element, neodymium along with some iron and boron. First they’re shaped into 2.5mm spheres, then they’re coated with a metal plating or polymer paint, and finally they go through the magnetizer. It’s cool - one minute they’re just ball bearings and the next they’re magnets. Magic.
Can I order spare balls or pieces?
Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.
When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?
Due to overwhelming demand across the country, carriers - especially USPS - have been unable to meet their pickup schedules. That means that your order was received by us, packed and is ready to be picked up. However, carriers have not had the resources to physically pick them up and scan them yet. We sincerely apologize for this delay and have been in constant contact with USPS, FedEx and UPS to get orders picked up. Please check your tracking number again in a day or two to track progress.
When will my order ship?
Orders usually ship within 2 business days.
How long will it take to get my order?
If you've opted for free shipping, your Speks will take 10-14 days to arrive once they've shipped. If you've upgraded, you should have received an email with a transit time estimate. We're shipping from New Jersey so standard transit times will depend on your location in the US.
What’s the status of my order?
You can follow the journey of your Speks with your tracking number. Check your email for a message with the subject line “your order #XXXXXX has shipped.” and voila!
How much is shipping?
US Standard Shipping is free on orders over $45! If you want to upgrade your shipping, it’s gonna cost you a little extra based on how fast you want your Speks and where you’re located.
Where do you ship?
Due to the coronavirus outbreak we are currently only shipping domestically. (If you’re interested in wholesale, email us at email@example.com for more info.)
What if I want to change or cancel my order?
We’re super-fast when it comes to fulfilling orders, so if you need to make a change, let us know ASAP with an email to firstname.lastname@example.org and we’ll help you find a good solution. If you’re just getting cold feet, hold on until you give them a try. You can always return ‘em for free within 30 days of purchase (but we think you’ll be a fan).
Can I use an old promo code on a past purchase?
Sorry, but that’s a no-go. Offering post-purchase price adjustments wouldn’t be fair to all of our customers.
What’s your return policy?
For Speks purchased on our site, you can return ‘em within 30 days, no questions asked. If your Speks are from a retail store, you’re gonna have to check with the store about their specific policy.
If your Speks were purchased from an authorized reseller, retail store or Amazon, you should contact the reseller to obtain a refund or replacement. Unauthorized resellers may not be able to provide replacement products or a refund. We have no liability or obligation with respect to any Speks products sold by an unauthorized reseller regardless of whether the products are genuine Speks products.
How do I make an exchange or return?
Drop us a line at email@example.com, and we’ll get back to you with the return and exchange process. Be sure to include your order # and the issue in your message, so we can help you out quickly! You might need to snap a photo of the Speks for us, but we’ll let you know.
When can I expect my refund?
Hang tight! It can take up to two weeks for us to receive and process your return. We’ll send you an email as soon as we issue your refund, so keep an eye on your inbox. 👀