Frequently Asked Questions
Who are Speks for?
Speks are for anyone 14 or older. That means nerds, early adopters, head honchos, #girlbosses, nail-biters, cuticle-pickers, all-day fidgeters, aspiring architects, design snobs, and everyone in between. You’ll like us, we just know it.
How big are your balls?
Each Spek is 2.5mm, while each Speks Super is 33mm. (Just remember, size doesn’t matter.)
Do Speks meet all safety standards?
Yes! All of our products meet ASTM, EN 71, and CPSIA regulations and standards.
Can I order spare balls or accessories?
Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.
ORDERS + SHIPPING
What’s the status of my order?
You can follow the journey of your Speks with your USPS tracking number. Check your email for a message with the subject line “A shipment from order #xxxx is on the way,” and voila!
When will my order ship?
If you order by 1 PM EST Monday through Friday, we’ll ship your package out on the same day. If you order after 1 PM EST, on the weekend, or on a holiday, we’ll drop your Speks in the mail the next business day. Expedited orders are not shipped or delivered on weekends/holidays.
How long will it take to get my order?
We ship from New Jersey, so keep that in mind if you choose free ground shipping. Shipping time typically takes three to five business days, depending on where you are in the US. International orders can take up to 10 business days to arrive.
How do I know if you got my order?
After you complete your order, you’ll see your order number on a confirmation page. This means we’ve received your order! And don’t worry, we’ll shoot you a confirmation via email, too. Once we ship your order, we’ll let you know all the relevant deets via email.
How much is shipping?
US Standard Shipping is totally FREE! If you want to upgrade your shipping to USPS First Class, Priority Mail, or Priority Mail Express, it’s gonna cost you a little extra based on how fast you want your Speks and where you’re located.
Where do you ship?
Everywhere! We ship Speks worldwide. (If you’re interested in wholesale, right now we only ship to the US and Canada. Maybe now’s the time for that stateside visit!) We are not responsible for VAT on International orders.
Where else can I buy Speks?
You can find us at all kinds of shops across the US and Canada.
What if I want to change or cancel my order?
We’re super-fast when it comes to fulfilling orders, so if you need to make a change, let us know ASAP with an email to firstname.lastname@example.org and we’ll help you find a good solution. If you’re just getting cold feet, hold on until you give them a try. You can always return ‘em for free within 30 days of purchase (but we think you’ll be a fan).
What if I get less than 512 balls or if some are defective?
No problem! All you need to do is snap a photo of your Speks and send it to email@example.com. We’ll check it out and send you a brand new set!
Can I use an old promo code on a past purchase?
Sorry, but that’s a no-go. Offering post-purchase price adjustments wouldn’t be fair to all of our customers.
RETURNS + EXCHANGES
What’s your return policy?
For Speks purchased on our site, you can return ‘em within 30 days, no questions asked. If your Speks are from a retail store, you’re gonna have to check with the store about their specific policy.
How do I make an exchange or return?
Drop us a line at firstname.lastname@example.org, and we’ll get back to you with the return and exchange process. Be sure to include your order # and the issue in your message, so we can help you out quickly! You might need to snap a photo of the Speks for us, but we’ll let you know.
If your Speks were purchased from an authorized reseller or retail store, you should contact the reseller to obtain a refund or replacement. Unauthorized resellers may not be able to provide replacement products or a refund. We have no liability or obligation with respect to any Speks products sold by an unauthorized reseller regardless of whether the products are genuine Speks products.
When can I expect my refund?
Hang tight! It can take up to two weeks for us to receive and process your return. We’ll send you an email as soon as we issue your refund, so keep an eye on your inbox. 👀
What’s with the name?
Speks is kinda like a nickname...it comes from Spectacularly Magnetic, which is exactly what we are!
What makes Speks different from Buckyballs?
Lots! For starters, Speks are 2.5mm, and Buckyballs clocked in at 5mm. Another really important difference is that the magnetic strength of Speks meets all safety compliance standards. Plus, Speks is more than just magnetic balls — we’re changing the game in magnetic desk toys.
What’s your favorite thing about Speks?
We live for ball puns, but we can always use more. Follow us on social and drop us your best one-liners.
How can I carry Speks in my store?
Just shoot us an email at email@example.com, and we’ll get in touch ASAP.