got a question? we got answers.
What do I do with your products?
You tell us, the possibilities are endless. Smash them like putty for stress relief. Build a hex sphere for a break from the screen. Make something cool? Find a new magnet trick? Tag @getspeks and #speksmade on instagram, we’d love to see.
What are speks made from?
Speks are made from the rare earth element, neodymium along with some iron and boron. First they’re shaped into 2.5mm spheres, then they’re coated with a metal plating or polymer paint, and finally they go through the magnetizer. It’s cool - one minute they’re just ball bearings and the next they’re magnets. Magic.
Are Speks a rip off of Buckyballs?
No, we’re more like the evolution of Buckyballs. In fact, the creators of Zen Magnets and Buckyballs came together to create Speks. If there’s a magnet hall of fame, consider us inducted.
Can I order spare balls or pieces?
Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.
Do your products meet all safety standards and regulations?
Yup. All of our products meet ASTM, EN 71, and CPSIA regulations and standards.
Who are your products for?
Speks are for anyone 14 years of age or older. That means nerds, early adopters, head honchos, #girlbosses, nail-biters, cuticle-pickers, all-day fidgeters, aspiring architects, design snobs, and everyone in between. Just keep ‘em away from ALL children.
Why are there so many warnings and why are magnets considered to be dangerous?
Swallowed magnets can damage internal organs and have resulted in death and serious injury. This is serious stuff. Speks must be kept away from ALL children and should never be put near the nose or mouth. Seek immediate medical attention or contact the poison control center immediately if you think magnets were swallowed.
Weren’t magnet balls banned a few years ago?
Not really. In 2013, the Consumer Product Safety Commission tried banning magnets with a much higher magnetic strength than Speks. Speks have a magnet strength of about 90% less than those magnets and were not part of the proposed ban.
How should Speks be safely played with and stored?
Speks should be played with on a table or desk, safely out of reach from children. After playing with Speks, store them in the carrying case that comes in every set. Make sure to collect all magnets when you’re finished using them and they are not stored in a place easily accessible to children.
What should I do if a magnet from Fleks or Geode separates or becomes loose?
If the silicone or plastic becomes damaged or a magnet comes loose, locate all magnets and discard immediately.
What should I do if I suspect that magnet(s) were swallowed or ingested?
Seek immediate medical attention or contact the poison control center immediately if you think magnets were ingested, as x-rays and prompt surgical removal may be required. Do not wait for symptoms to appear as it may become too late for medical intervention.
Is there anything my medical professional should know when considering treatment options for magnet ingestion?
If you suspect magnets were swallowed or inhaled, let your medical professional know right away. If the product involved was a 2.5mm Speks magnet, you should let them know that the flux index (fancy language for “strength”) of the magnet is under 50 kG2 mm2 and may not need to be treated in the same way that much stronger magnets are.
What about hard drives, pets and pacemakers?
Off limits. Speks should be kept away from all hard drives, pets, and pacemakers.
My order hasn’t arrived, what’s going on?
Please know we are truly, truly sorry for the delay. We know how disappointing and frustrating this can be and we’re working as hard as we can to get your Speks to you as quickly as possible.
Unfortunately, a historic boom in online holiday purchases, limited staff due to Covid and one of the biggest snowstorms in the Northeast in years are combining to overwhelm the US Postal Service. This means that your order could be delayed in transit or is packed and prepped in our warehouse in New Jersey but we’re still waiting for the US Postal Service to make pickups and their initial scans. We’ve been in constant contact with them but pickups have still been limited at our warehouse. Ugh… we know.
If you were planning on gifting Speks on Christmas day, we understand that this is particularly frustrating. We’ve designed a placeholder card (download here) to print while you wait for your order to arrive.
Please feel free to reach out to email@example.com for anything else.
We’re a small team and hate disappointing customers more than anything else. We thank you for your understanding as much as possible and for supporting us this holiday season.
When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?
Due to overwhelming demand across the country, carriers - especially USPS - have been unable to meet their pickup schedules. That means that your order was received by us, packed and is ready to be picked up. However, carriers have not had the resources to physically pick them up and scan them yet. We sincerely apologize for this delay and have been in constant contact with USPS, FedEx and UPS to get orders picked up. Please check your tracking number again in a day or two to track progress.
When will my order ship?
Orders usually ship within 2 business days.
How long will it take to get my order?
If you've opted for free shipping, your Speks will take 10-14 days to arrive once they've shipped. If you've upgraded, you should have received an email with a transit time estimate. We're shipping from New Jersey so standard transit times will depend on your location in the US.
What’s the status of my order?
You can follow the journey of your Speks with your tracking number. Check your email for a message with the subject line “your order #XXXXXX has shipped.” and voila!
How much is shipping?
US Standard Shipping is free on orders over $45! If you want to upgrade your shipping, it’s gonna cost you a little extra based on how fast you want your Speks and where you’re located.
Where do you ship?
Due to the coronavirus outbreak we are currently only shipping domestically. (If you’re interested in wholesale, email us at firstname.lastname@example.org for more info.)
What if I want to change or cancel my order?
We’re super-fast when it comes to fulfilling orders, so if you need to make a change, let us know ASAP with an email to email@example.com and we’ll help you find a good solution. If you’re just getting cold feet, hold on until you give them a try. You can always return ‘em for free within 30 days of purchase (but we think you’ll be a fan).
Can I use an old promo code on a past purchase?
Sorry, but that’s a no-go. Offering post-purchase price adjustments wouldn’t be fair to all of our customers.
What’s your return policy?
For Speks purchased on our site, you can return ‘em within 30 days, no questions asked. If your Speks are from a retail store, you’re gonna have to check with the store about their specific policy.
If your Speks were purchased from an authorized reseller, retail store or Amazon, you should contact the reseller to obtain a refund or replacement. Unauthorized resellers may not be able to provide replacement products or a refund. We have no liability or obligation with respect to any Speks products sold by an unauthorized reseller regardless of whether the products are genuine Speks products.
How do I make an exchange or return?
Drop us a line at firstname.lastname@example.org, and we’ll get back to you with the return and exchange process. Be sure to include your order # and the issue in your message, so we can help you out quickly! You might need to snap a photo of the Speks for us, but we’ll let you know.
When can I expect my refund?
Hang tight! It can take up to two weeks for us to receive and process your return. We’ll send you an email as soon as we issue your refund, so keep an eye on your inbox. 👀