Ordering & Shipping Policies

We love making it easy for you to find and order Speks products you'll love! Once your order comes in, our team jumps right on processing, packing, and shipping it so your Speks head your way as fast as possible.

Payment Security

For your safety, please complete all payments through our website. We can never accept card details by email. We'd never ask you to send them that way, since email just isn't secure enough for sensitive info like that.

Sales Tax

Sales tax is calculated based on your shipping address. In some areas, it may also apply to shipping and handling charges.

Ordering

For the quickest, easiest experience, please place all orders directly through our website. We're unable to accept orders by phone, email, mail, or fax.

Running into trouble with the site? Try these steps in order:

  1. Make sure your browser is up to date.

  2. Clear your browser's cache and try again.

  3. Restart your device.

  4. Try a different browser or device.

Please note: orders over $800 are final sale.

Shipping & Handling Charges

You'll see available shipping options and costs at checkout, so there are no surprises.

If you're using a quick-pay option like Apple Pay, Google Pay, or Shop Pay, that checkout flow is built for speed and can skip the shipping selection step — so the shipping cost may not show until the payment app pops up. Please double-check it before confirming, since orders can't be canceled for any reason once placed.

P.O. Box & APO Addresses

We ship to P.O. Box and APO addresses via USPS.

College Campuses or Dorms

Check with your school for the correct package-receiving address before you order — we can't be held responsible for packages sent to an incorrect address.

International Orders

We ship everywhere within the United States, and we've just started shipping internationally! International orders ship from our US warehouse, and the customer is responsible for any local duties or fees. International orders are final sale at this time. Please note that international orders can take up to a month to arrive, depending on your home country's customs process.

We're temporarily unable to ship to Europe, the UK, or the Middle East, but we're looking forward to offering it soon!

Order Changes & Cancellations

Our warehouse starts processing your order right away, so once checkout is complete, we're unable to change or cancel it — even though it may take up to 48 hours to ship.

Please review your order carefully before checking out. You're responsible for making sure everything is accurate, including your shipping address, recipient info, and payment details. We're not responsible for packages sent to an address entered incorrectly at checkout.

Discounts

Be sure to enter any discount code or gift card info before checking out — once an order is placed, we can't apply discounts retroactively. Please note that discount codes can't be combined ("stacked").

Processing Times

Once you place your order, it usually ships within 48 hours from our Pennsylvania warehouse. You'll get shipping updates, including tracking, at the email address on your order. During a product launch or big restock, processing may take up to 5 days.

Shipping & Delivery

Shipping times shown on our website are estimates and don't include processing time. Speks isn't responsible for carrier delays, and once a package is marked delivered, we're not responsible for lost or stolen merchandise. Customers in Alaska, Hawaii, Puerto Rico, other U.S. territories, or with APO/FPO/DPO addresses can expect delivery to take up to 10 additional business days.

Shipping Options & Carriers

  • Economy Shipping: USPS Ground Advantage, UPS, OnTrac, GOFO (formerly Cirro), FedEx, SpeedX

  • Standard Shipping: UPS, FedEx, USPS, OnTrac, DHL

  • Express Shipping: UPS, FedEx

  • UPS Next Day Air: UPS Next Day Air

Once your purchase is complete, we're unable to change the shipping option selected at checkout.

Fulfillment Issues

Sometimes our warehouse makes a mistake! If your order arrives with an incorrect, missing, or damaged item, reach out to our Customer Support team and we'll make it right.

Warranty

We want you to love your Speks! If your product arrives defective or develops a manufacturing issue within 60 days of your purchase date, reach out to our Customer Support team and we'll make it right. Our warranty covers defects in materials or workmanship under normal use — it doesn't cover damage from misuse, accidents, improper care, normal wear and tear, or product modifications.

Returns

Purchased directly from our site? You can return your Speks within 30 days for a fee — just grab your order number and head to returns.getspeks.com to get started. Returns initiated between 30–60 days of your order date are eligible for store credit instead of a refund.

If you purchased from an authorized reseller, retail store, or Amazon, please contact them directly for a refund or replacement — we're unable to offer refunds or replacements for items bought through our retail partners.

Safety

At Speks, we take adult fun seriously — and we take safety just as seriously. All of our products voluntarily meet ASTM mechanical standards and fully comply with the CPSIA Safety Standard for Magnets (16 CFR 1262). Speks and Crags are not intended for children and should never be given to anyone under the age of 14.

For more information, visit our safety FAQs.